At SoloGearHub, we value your privacy and are committed to ensuring the protection and proper use of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR).
1. Information We Collect:
We collect personal information when you interact with our online store. The types of data we may collect include:
- Personal Identification Information: Name, email address, phone number, billing/shipping addresses.
- Payment Information: Credit card details or other payment methods, which are processed securely by payment service providers.
- Account Information: If you create an account, we may collect username and password details.
- Order Information: Details of the products purchased, order details, and transaction history.
2. How We Use Your Information:
We use your personal data for the following purposes:
- Order Processing: To process and fulfil your orders, manage payments, and deliver products to you.
- Customer Support: To respond to your questions, issues, or support requests.
- Marketing and Communication: With your explicit consent, we may send you newsletters, promotional emails, or product updates.
- Improvement of Services: To enhance your shopping experience and improve our website and services.
Legal Basis for Processing:
We process your personal data based on the following lawful grounds under the UK GDPR:
- Contractual Necessity: To process your orders and deliver products.
- Consent: For marketing communications and updates (which you can withdraw at any time).
- Legitimate Interests: For website improvement, security, and customer service.
3. Data Protection:
We take your privacy seriously and implement reasonable technical and organisational measures to safeguard your personal information. All sensitive data, including payment information, is transmitted securely using SSL encryption. We do not store sensitive payment information on our servers.
4. Sharing Your Information:
We may share your information with third-party service providers to facilitate the processing of orders, payments, and shipping. These third-party services include:
- Payment Processors: We use payment gateways such as PayPal and Stripe to process your transactions securely. Your payment information is processed by these third parties in accordance with their own privacy policies.
- Shipping Providers: To deliver your orders, we share necessary information with shipping carriers (such as Royal Mail, DHL, etc.).
- Marketing Services: If you subscribe to our newsletters or promotions, we may share your data with services such as Mailchimp for email marketing purposes. You can opt out of marketing communications at any time.
These third parties are contractually obligated to protect your data and use it only for the purposes for which it was provided.
We do not sell, rent, or trade your personal information.
5. Cookies:
Our website uses WooCommerce cookies to improve your shopping experience. These cookies store information such as your cart contents, shipping details, and other necessary information to provide a seamless checkout experience. By using our website, you consent to the use of these cookies.
WooCommerce cookies help us:
- Remember your shopping cart contents.
- Store your shipping and billing details for future purchases.
- Process your orders.
- Improve your overall browsing and shopping experience.
Additionally, we use cookies for analytical purposes to track site traffic and improve user experience. This includes services like Google Analytics, which help us understand how visitors interact with our website.
Managing Cookies:
You can control and manage your cookie preferences through your web browser settings. Most web browsers allow you to delete or block cookies. However, please note that blocking certain cookies may affect the functionality of our website, such as the ability to add products to your cart or complete a checkout process.
For more information about how to manage cookies, please refer to the Cookie Settings section in your browser’s help guide.
For more details on how we use cookies and how you can manage your cookie settings, please see our Cookie Policy.
6. Data Retention:
We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. Once your data is no longer needed, we will securely delete or anonymise it.
7. Your Rights Under UK GDPR:
Under the UK GDPR, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can update or correct any inaccurate or incomplete data.
- Right to Erasure: You can request that we delete your personal data, subject to certain conditions (e.g., if it’s necessary for compliance with a legal obligation).
- Right to Restrict Processing: You can request that we limit the processing of your data under certain circumstances.
- Right to Data Portability: You can request a copy of your data in a machine-readable format to transfer to another service.
- Right to Object: You can object to our processing of your data for marketing purposes, or based on legitimate interests.
- Right to Withdraw Consent: You can withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details below. We will respond to your request within one month, as required by law.
8. International Transfers:
We do not transfer your personal data outside of the UK, unless to trusted third-party service providers who process data on our behalf in compliance with the UK GDPR.
9. Changes to This Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
10. Contact Us:
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
SoloGearHub
Email: [Your email address]
Phone: [Your phone number]
Address: 3 Commercial Road, South Gosforth, Newcastle Upon Tyne, NE3 1QJ, UK
Cookie Policy for SoloGearHub
We use cookies on our website to enhance your browsing experience, analyse site traffic, and enable specific functionalities like remembering your cart details. Cookies are small text files placed on your device when you visit our website. This Cookie Policy explains how we use cookies, what types we use, and how you can control them.
1. What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help remember your preferences, login information, and other settings to provide a personalised experience. Cookies also allow us to track website traffic and usage patterns to improve our website and services.
2. Types of Cookies We Use:
- Essential Cookies: These are necessary for the basic functionality of our website. They help with tasks like remembering items in your shopping cart or enabling secure checkout.
- Analytical/Performance Cookies: These cookies collect information about how visitors use our website. This allows us to improve our website’s performance and enhance the user experience. We may use tools like Google Analytics for this purpose.
- Functionality Cookies: These cookies allow our website to remember choices you make (such as language preferences or account settings) and provide enhanced features.
- Targeting/Advertising Cookies: These cookies are used to track your browsing activity and allow us to serve relevant ads or promotions based on your interests.
3. Managing Cookies:
You have the ability to manage cookies through your browser settings. Most browsers allow you to block or delete cookies, or notify you when a cookie is set. However, please note that blocking certain cookies may impact the functionality of the website.
For more information about cookies and how to manage them, you can visit the About Cookies weck your browser’s help section.